Responsible Gaming

1. Dracula Casino believes that online gambling should always remain a form of leisure and never be relied upon as a source of income. We encourage players in the UK to enjoy gaming responsibly and to treat it as a recreational activity.
2. To support healthy gaming behaviour, we have established responsible gambling guidelines designed to inform players about the risks associated with excessive or uncontrolled play. These measures highlight the dangers of addiction, the importance of preventing underage gambling and the availability of protective tools such as self-exclusion and account limits.
3. Preventing minors from accessing gambling services is a core responsibility. By creating an account on the Website, every player confirms that they meet the legal gambling age in the UK, which is strictly 18 or older.
4. Dracula Casino does not permit anyone under 18 to use any of our services. We may request proof of age at any time and reserve the right to suspend an account until verification documents have been received. If age cannot be confirmed, the account will be permanently closed.
5. If a minor is found using the Website, all winnings will be voided and the incident may be reported to the appropriate authorities. This also applies to any underage individual gambling using stolen or unauthorised identification.
6. We strongly advise players who live with or share devices with minors to:
   • Install reputable parental-control or content-filtering software (e.g. NetNanny, CyberPatrol, BetBlocker, GamBan).
   • Avoid saving login details on any shared device.
   • Store personal documents, identity papers and financial information securely.
7. Our players are central to our service, and we understand that some individuals may struggle to maintain control of their gambling behaviour. For this reason, we actively encourage responsible habits and early recognition of potential risks.
8. To help players remain in control, we recommend following these principles:
   • Never borrow money to gamble, whether from friends, family or financial institutions.
   • Remember that gambling should not be treated as a source of income or a financial solution.
   • Only gamble with money you can comfortably afford to lose.
   • Set a clear loss limit before playing and stick to it.
   • Keep track of both the time and money spent gambling.
   • Avoid gambling when stressed, intoxicated or emotionally distressed.
   • Do not chase losses or try to recover them through further gambling.
   • Balance gambling with other hobbies and take regular breaks.
   • Use the available limit-setting tools to help manage spending.
   • Use self-exclusion or seek help from support organisations when needed.
9. Players who are unsure whether their gambling behaviour is becoming problematic should consider the following questions:
   • Have you ever missed work, studies or important commitments to gamble?
   • Have you neglected family responsibilities because of gambling?
   • Have you sold possessions or borrowed money to continue gambling?
   • Have you hidden or lied about your gambling time or spending?
   • Do you feel compelled to win back losses as soon as possible?
   If you answered “yes” to at least one of the above, seeking professional support is strongly advised.
10. Alongside these questions, we encourage players to use recognised self-assessment tools to understand whether gambling may be becoming harmful:
    • GamCare Self-Assessment Tool: https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/
    • Gamblers Anonymous Questionnaire: http://www.gamblersanonymous.org/ga/content/20-questions
11. If any signs of gambling harm are identified, players are encouraged to utilise the responsible gambling tools provided by Dracula Casino to regain control.
12. To support safer play, the following protection mechanisms are available on the Website:
    • Self-exclusion – a long-term or permanent block on account access.
    • Cool-down period – a short break ranging from 1 hour to 48 hours where gambling is restricted.
    • Deposit limits – daily or weekly limits on how much a player can deposit.
    • Betting limits – controls on wager sizes within a defined timeframe.
    • Loss limits – a cap on the total amount a player is prepared to lose.
    • Session time limits – restrictions on how long each gaming session can last.
    • Gambling history – access to detailed records of deposits, withdrawals and wagers.
    • External help – independent support such as Gamblers Anonymous or Gambling Therapy.
13. If gambling stops being enjoyable and starts disrupting daily life, we strongly encourage players to activate the self-exclusion feature.
14. To request self-exclusion, players may contact our support team via [email protected]. When a request is received, we will block account access and suspend promotional communications. A confirmation email will be sent detailing the start date and, where applicable, the end date of the exclusion. Requests cannot be processed via live chat; however, our team can guide players on how to submit the request correctly.
15. For temporary self-exclusion, players must specify the length of exclusion, with a minimum of one day. During this period, the account cannot be reactivated. After the exclusion expires, reactivation may be requested through customer support.
16. Players may choose indefinite self-exclusion without a set end date. Although reactivation may be requested, Dracula Casino may decline reinstatement at its discretion.
17. As an alternative, players may request exclusion through the Curaçao eGaming self-exclusion scheme, which requires a minimum exclusion period of six months.
18. Before submitting a self-exclusion request, players must settle all outstanding bets and withdraw any remaining balance.
19. During self-exclusion, players cannot create new accounts, access existing accounts or make any transactions such as deposits, bets or withdrawals. All promotional communications will be paused until the account is reactivated.
20. Players who activate self-exclusion here are strongly encouraged to do the same on any other gambling platforms they use to ensure full protection.
21. Alongside self-exclusion, we recommend seeking professional help from organisations such as Gambling Therapy or Gamblers Anonymous to support long-term recovery and well-being.